In the first instance, please get in touch with us as soon as either of you realises that you may be struggling to make payments on your TFS Loan on 01268 740755 (Mon-Thurs 9am – 6pm, Fri 9am – 5pm). Or email: cs@tfsloans.co.uk –  We will try to work with you both to resolve the situation.

In the event that neither party can pay and we have exhausted all other options, there is the possibility that we will resort to court action. Please be aware that we never want to get into this situation with our customers and we work really hard to ensure this doesn’t happen. This is a last resort.

If the case goes to court a County Court Judgement (CCJ) may be awarded and this could lead to an attachment of earnings against your pay or a charging order against any property you own*.

If the CCJ is not adhered to, we can request a Charging Order on any property owned by yourself or the Borrower*. This means that if you or the Borrower wishes to sell or re-mortgage that house, the amount owed to TFS Loans will be paid out of the proceeds*.

For ways to make a payment or further information on what to do if you get into payment difficulties please visit our ‘How to make a payment’ page.

*If applicable. For our Tenant Guarantor Loans, the guarantor is not required to be a UK Homeowner.