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Guarantor Loans FAQs (Borrower)

Guarantor Loans FAQ Guarantor Loans FAQs (Borrower) What if I am not satisfied with the service I have received and or wish to make a complaint?

What if I am not satisfied with the service I have received and or wish to make a complaint?

If you have any issues or concerns you wish to raise , please follow the instructions on our complaints procedure leaflet. You can download the leaflet HERE.

For any products or services bought online, you have the right to refer any complaint to the Online Dispute Resolution or ODR. As we are a UK financial services business, the ODR will refer to the Financial Ombudsman Service, as the alternative dispute resolution body.
If you haven’t already filled out the relevant information and make a direct complaint with TFS, The Financial Ombudsman Service may refer you back to our initial complaints process to do so.
If you decide to use the ODR platform, please include the following e-mail as our contact point (complaints@tfsloans.co.uk), when filling in the online form.

You are welcome to contact us at any time to discuss your concerns. You can call us on 0203 476 7399 (Mon-Thurs 9am -6pm, Fri 9am – 5pm), or email complaints@tfsloans.co.uk

Visit our Contact Us page, for more ways to get in touch or submit your request online.

More questions for Guarantor Loans FAQs (Borrower)
Do you check my income and affordability?Can I take a payment break?What is the cooling off period?Does my Guarantor need to live in the UK?Can I live at the same address as my Guarantor?How old do I need to be to apply for a Guarantor loan?What is APR? See all Guarantor Loans FAQs (Borrower)

 

Registered Address

Broom House, 39 – 43 London Road, Hadleigh, Essex, SS7 2QL, Company Registered in England No. 6542065.

TFS Loans Ltd is authorised and regulated by the Financial Conduct Authority. 724439

 

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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