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I’d like to log a complaint, where can I do this?

FAQ – Administration I’d like to log a complaint, where can I do this?

I’d like to log a complaint, where can I do this?

18th February 2022

We’re sorry that you’re unhappy. Speak to the Customer Support team if you’ve got any concerns. You can also email our team direct on complaints@tfsloans.co.uk if you don’t want to speak to a Customer Support Associate.

Please be aware that any complaints which relate to irresponsible lending will be dealt with in line with the redress scheme being finalised by the Administrators, as set out, above.

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Registered Address

Broom House, 39 – 43 London Road, Hadleigh, Essex, SS7 2QL, Company Registered in England No. 6542065.

TFS Loans Ltd is authorised and regulated by the Financial Conduct Authority. 724439

 

Loans are subject to status and affordability. *Consolidating debts may increase the term and the total amount payable.

Before entering into any credit agreement please make sure you can afford the monthly repayments, we recommend that you seek independent advice if you are unsure of any of the terms of our agreement. There may be other taxes or costs, not paid through us or charged by us, that you have to pay in connection with the agreement.

Late repayments can cause you serious money problems. For help go to www.moneyadviceservice.org.uk

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