I am an existing customer of TFS Loans and believe I have an affordability complaint which may mean I am owed compensation. What do I need to do?

The Administrators of TFS Loans are in the process of devising a methodology for dealing with customers who may have suffered a loss as a result of TFS Loans’ lending practices. Such customers may be eligible for redress.

Once this methodology has been implemented, the Administrators intend to utilise this for dealing with customers who may have suffered loss, so that customers with valid redress claims who are owed compensation can be identified and calculated.

Should any redress be due this could reduce your outstanding loan balance, but in the meantime it’s important that you continue to make repayments. This can have a positive impact on your credit score and is part of your contract.

Customers who consider that they may have potential claims for redress should contact the Company in writing using the complaints@tfsloans.co.uk mail address.