I am a current customer but my outstanding loan balance is less than the amount of redress I am owed.
If your outstanding loan balance is calculated to be less than the amount of redress that you are owed then we expect your loan balance would be reduced to nil. However, until this is confirmed in writing it’s important that you continue to make repayments. This can have a positive impact on your credit score and is part of your contract. Payments made will be held in a separate account by the Administrators and refunded to you should the redress owed to you be greater than your loan balance.
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